Information We Collect
In order to provide effective counselling services, MCMI collects the following personal information from clients and users of this platform:
- Full name, email address, and phone number
- Relationship status and client category (single, engaged, married, or divorced)
- Session notes recorded during counselling appointments
- Intake questionnaire responses submitted through the platform
- Appointment requests and scheduling details
- Any additional information voluntarily provided during registration or counselling
How We Use Your Information
The information we collect is used solely for the purpose of delivering and improving our counselling services. Specifically, we use your data to:
- Provide personalised counselling services tailored to your needs
- Schedule and manage appointments between clients and counsellors
- Track counselling progress and session outcomes
- Deliver relevant content, resources, and blog updates
- Communicate important information regarding your counselling journey
Data Protection
MCMI takes the security of your personal data seriously. We have implemented industry-standard measures to safeguard your information against unauthorised access, alteration, or disclosure.
- Password Security: All user passwords are hashed using bcrypt encryption and are never stored in plain text
- Secure Sessions: User sessions are managed with secure, server-side tokens to prevent unauthorised access
- Role-Based Access Control: Access to client data is restricted based on user roles (CEO, Admin, Counsellor, Client), ensuring that only authorised personnel can view sensitive information
- Confidential Session Notes: Counselling session notes are accessible only to the assigned counsellor and authorised administrators
Your Rights
As a user of the MCMI platform, you have the following rights with respect to your personal data:
- Access: You may request a copy of all personal data we hold about you
- Correction: You may request that we correct any inaccurate or incomplete information
- Deletion: You may request the deletion of your personal data, subject to any legal or operational obligations
- Withdraw Consent: You may withdraw your consent for data processing at any time by contacting us directly
Confidentiality
MCMI is deeply committed to maintaining the confidentiality of all client information. Every counsellor and staff member operates under strict confidentiality guidelines as part of our ministry's ethical standards.
Client data, including session notes, intake responses, and personal details, is accessible only to the assigned counsellor, designated administrators, and the CEO for oversight purposes. Information is never shared with third parties without the explicit written consent of the client, except where required by law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Marriage Counselling Ministry International
Lusaka, Zambia
Phone: +260 97X XXXXXX
Consent
By registering on the MCMI platform and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and protection of your personal information as described herein.
This policy was last updated on 16 March 2026.
